What can I do if I am locked out of my account?

  • If you are a server user and have been locked out of your account (system locks you out after five attempts to login in with an incorrect password), you must contact your administrator to reset your password. For details on password reset, see Set or reset the password on a user account on Ion Reporter Server.

  • If you use Ion Reporter™ Software on Connect, click Sign In, then click Having trouble signing in? on the sign in form to reset your password.