What can I do if I am locked out of my account?

  • If you are a server user and have been locked out of your account (system locks you out after five attempts to login in with an incorrect password), you will need to contact your administrator to reset your password. For details on password reset, see Set or reset the password on a user account on Ion Reporter Server.

  • If you are a cloud user, click the Forgot your password? link on the sign in form.